Refund policy

Thank you for shopping with Jungle Kitchen's online store, a trusted provider of indigenous tropical food products. We want to ensure your utmost satisfaction with your purchase. Please read our refund policy carefully to understand your rights and obligations regarding refunds and returns.

 

1. Eligibility for Refunds

1.1 Non-Perishable Items: We accept returns and offer refunds on non-perishable food items within 3 days from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Perishable Items: Due to the nature of perishable food items, we do not offer refunds for them. However, if you receive a perishable item that is damaged, spoiled, or does not meet the quality standards, please contact our customer support within 1 day of delivery, and we will work with you to resolve the issue.

2. Return Process

2.1 Initiation: To initiate a refund or return, please contact our support team at hello@jungle.kitchen. Provide us with your order details, including the order number, the item(s) you wish to return, and the reason for the return.

2.2 Approval: Our support team will review your request and determine if it meets the eligibility criteria mentioned in Section 1. If approved, we will provide you with further instructions on how to proceed with the return.

2.3 Return Shipping: If your return is approved, you will be responsible for arranging and covering the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product.

 

3. Refund Process

3.1 Inspection: Once we receive the returned item, our team will inspect it to verify its condition and adherence to the eligibility criteria mentioned in Section 1.

3.2 Refund Options: If the return is approved, you will be eligible for one of the following refund options:

a) Store Credit: You may choose to receive store credit for the refunded amount, which can be used towards future purchases on our website.

b) Original Payment Method: If preferred, we can refund the amount directly to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.

 

4. Exceptions

4.1 Sale Items: Sale items are generally non-refundable unless they are damaged or defective. Please contact our customer support for assistance with such cases.

4.2 Custom Orders: Customised or personalised food products are non-refundable unless they arrive damaged or are deemed unfit for consumption. Please contact our customer support for guidance in such situations.

 

5. Pre-orders

Some Jungle Kitchen products are offered on a pre-order basis and are produced in small batches against confirmed customer orders.

Estimated harvest, production, shipping, and delivery dates provided at the time of purchase are estimates and may change. International orders may also be subject to delays outside our reasonable control, including freight, customs, regulatory clearance and port or carrier delays.

Cancellation before production: If you change your mind before production of your pre-order has begun, please contact us as soon as possible. Where we are able to cancel the order before production begins, we will issue a refund to your original payment method.

Once production has begun: Once we have commenced production against your pre-order, the order can no longer be cancelled or refunded for change of mind. This includes orders that have been produced and are awaiting shipment, in transit, undergoing customs or regulatory clearance, or awaiting final delivery.

If we are ultimately unable to fulfil your pre-order, we will offer you a replacement, credit, or refund as appropriate.

 

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to hello@jungle.kitchen. We are here to assist you and ensure that your shopping experience with Jungle Kitchen is enjoyable and satisfactory.

Please note that this refund policy is subject to change without prior notice. The most recent version will always be available on our website.

 

Last updated: 23rd May 2023