Shipping policy

Shipping Policy

Jungle Kitchen currently serves customers in Singapore and the United States. Shipping arrangements depend on where you place your order.

Singapore

In Singapore, Jungle Kitchen products are available through RedMart. Please place your order on RedMart. Delivery areas, charges, estimated delivery dates, tracking and order changes are handled through RedMart and shown at checkout.

United States

US orders placed through our website are shipped with tracking from Sri Lanka. Available delivery options and shipping charges are shown at checkout. Any free-shipping offer or flat rate will be stated on the relevant product page or at checkout.

Preorders

Preorder products are made in seasonal batches after the harvest stated on the product page. The estimated delivery timeline for each preorder is shown on that page. Our current estimate is approximately 16 weeks from harvest to delivery.

Preorder timelines are estimates and may change because of production, shipping, customs or other delays. If there is a significant change, we will update customers using the email address provided with the order.

If you no longer wish to wait for an unshipped preorder, contact us at hello@jungle.kitchen to request a cancellation and refund. Once an order has shipped, our Refund Policy applies.

Delivery issues

Please check that your shipping address is complete and accurate when placing an order. If a parcel appears delayed, is missing, or arrives damaged, email hello@jungle.kitchen with your order number so we can look into it.